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Digitalization consulting for SMEs

Digital transformation is our methodology.

AI allows us to address digitalization in a breadth and depth that was previously impossible.

Your company, viewed from end to end: processes and IT architecture. This results in a well-founded recommendation for your project, embedded in a long-term development plan for your IT landscape.

First the big picture, then the individual step. Every measure is measured in terms of benefit and effort, and the next development steps are already considered. The recommendation is vendor-neutral, without commissions from software providers.

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Image: AI-generated.
Services

From strategy to operations

Each service, when commissioned individually, solves a specific problem. Together, they form a continuous line without any breaks between concept and implementation.

Strategy and concept

The target vision is clarified, and what it means for processes, architecture, and data.

Economic analysis

Before a project is commissioned, it is calculated whether it is financially viable.

Selection

Requirements, market analysis, fit-to-standard and cost comparison leading to a reasoned decision.

Introduction and control

Support throughout the implementation phase until stable operation. The technical implementation is handled by the implementation partner.

Project management

Even a project that is already underway gets a control system: deadlines, costs, decisions and open issues all in one place.

Change and empowerment

Who will take on which tasks in the future has been clarified early on, and the employees involved are prepared for it.

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Method toolkit

Four disciplines for your digitalization.

Our consultants utilize these opportunities according to a clear methodology and combine the results into well-founded recommendations.

Processes

How work is actually done in the house, and how it should work in the future.
Process analysis and process recording
Process Mining
Process optimisation
Process automation
Target concept and requirements catalog
Measuring throughput times and media breaks

architecture

Which system takes on which task and where the boundaries lie.
Define the overall IT architecture
Consider from end to end
Evaluate manufacturer architecture
Harmonizing established IT landscapes
Clarify the interaction of the systems

Data and systems

Which data flows where, and which system is best suited for that.
Record interfaces and data flows
Clarify master data for migration
Manufacturer-independent market analysis
Check for fit-to-standard
Evaluation matrix and cost comparison

AI usage

What AI can do in your systems, and how it is used in the consulting process itself.
Find and evaluate use cases
Integrating AI into ERP, CRM and HR
Build AI agents, e.g. in Claude or Copilot Studio
Clarify data basis and permissions
Operation and traceability are regulated
Professionally review and evaluate results
trigger

What brings customers to us

When you recognize your situation, the work begins right there - and not with the renovation of the entire house.

Process optimisation

Exceptions have become rules, and lead times are increasing. A new system would simply incorporate these detours.

harmonization

Something different has grown at each location. The figures come from multiple sources and are manually compiled for the final report.

Automation

Typing up receipts, copying lists, checking the status via email. This work falls to the people you can least spare.

Replacement

The maintenance deadline is on the calendar, but the decision isn't. Every month shortens the time for the review, not the time for the switchover.

Consulting areas

Processes do not stop at the system boundary.

Whether ERP, CRM, Field Service or project business - what matters is what happens at the transitions, not what a single program can do.

Photo of a production hall in a medium-sized company, motif for the ERP area of ​​ICB GmbH
ERP

Orders, manufacturing, warehousing, purchasing and finance in one system - from selection to stable operation.

View ERP consulting →
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CRM

Offers, customer history and service all in one place. Sales, marketing and service use the same customer profile.

View CRM consulting →
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Field Service

Plan deployments, dispatch equipment, and record evidence directly on site – even if your accounting runs in a different system.

Photo of a project manager at her desk with project plan and evaluations, motif from the Project Operations department of ICB GmbH
Project Operations

Offer, hours, progress, and billing all in one process. You can see within the project whether it's profitable.

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Talk to us about your project.

You describe your situation, we assess it together and discuss what a first step could look like. You don't need to prepare anything.

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Clarified in advance

Frequently asked questions

Is digital transformation a separate service offered by your company? +

No. It's not a service you commission separately, but rather the way we approach every project. We examine processes, data, and systems before discussing a target vision or a product. The tools used and the order in which they are applied depend entirely on your specific situation.

Do we need a separate program with its own budget for this ?

The starting point depends on your specific project. Together, we'll determine the appropriate scope, budget, and project management approach.

What role does AI play in your company, and what role does human intervention play ?

The evaluation process is AI-supported: workshop recordings, documents, and system extracts are incorporated into requirements catalogs, target processes, and comparative calculations. The consultant retains full responsibility. They determine which questions are asked, identify the limits of an evaluation, and approve each document before it is sent to you.

How can I tell that you provide independent advice? +

You will receive three documents. Our fee is stated in the offer and is paid exclusively by you. The requirements catalog is dated before the first meeting with the vendors. And the evaluation matrix explains the reason for each excluded system.

Does this also apply if we are not planning an ERP project at all ?

Yes. The four disciplines are not tied to a specific application: processes, architecture, data and systems, and AI usage are equally relevant to CRM decisions, field service, project work, or pure automation. Even the option of sticking with the current system and changing the processes is a valid outcome.

Are you conducting the introduction yourself? +

We manage them. The technical implementation is the responsibility of the implementation partner, whose selection and management we handle. We do not offer ongoing system operation; our work ends when the system is running stably.

What will be on the table in the end? +

You will receive the agreed-upon deliverables for your project, such as documented target processes, a requirements catalog, or an evaluation matrix. The documents are prepared in such a way that you can use them independently and share them with other partners.

The images on this page are AI-generated.