The processes at Sihl are extremely complex due to the almost infinite business transactions. ICB GmbH used Celonis to analyze and optimize the processes at Sihl.
The complex IT structure that has grown up at Sihl presents a challenge when it comes to analyzing processes holistically and across systems. To ensure a smooth order management process, ongoing processes and data from different systems have to be merged. When suppliers change deadlines, this requires a huge amount of manual work to communicate delays in the supply chain quickly and in a customer-oriented manner.
To overcome the challenges, Sihl needed to find ways to uncover process gaps and identify opportunities for improvement in the order-to-cash process as well as in other areas. With its expertise in process mining, Sihl commissioned ICB GmbH to map, analyze and present the potential for optimization efficiently and digitally by using the Celonis process mining software.
By analyzing ICB and using Celonis Process Mining software, it became clear that the data transfer between the different systems was not smooth and could only be accomplished with considerable effort. In our attached case study, we describe in detail how we were able to accomplish this.
With 400 employees worldwide, the Sihl Group creates innovative solutions through high-quality coatings. Great challenge - efficient solution.
