We support you in realizing a closer customer relationship with your portal solution and deepening networking with your suppliers.
A portal is a web-based platform that brings together information from different sources on a unified user interface. Portals often provide personalized access to data, tools, and applications relevant to different user groups, such as employees, customers, or partners. Typically, a login mechanism is used to control access and personalize content based on the user's identity and rights.
Some characteristics of portals are:
Integration: You can merge data and functions from different systems and applications into a coherent user interface.
Personalization: Content and features can be customized based on user profiles and preferences.
Access control: Portals often offer differentiated levels of access to ensure that users can only see and use the information and tools that are relevant to them.
Interactivity: In addition to displaying information, portals often offer tools for communication, collaboration and transactions.
Portals are designed to integrate a variety of data sources and business systems to create a centralized information and work platform. Here are some of the most commonly integrated data sources and systems.
Enterprise Resource Planning (ERP): These systems manage central business processes such as finance, human resources and production.
Customer Relationship Management(CRM): These systems store information about customers, sales contacts and interactions with the company.
Document Management Systems (DMS): These systems store, categorize and manage corporate documents.
Business intelligence (BI) and analytics tools: provide reports, dashboards, and data-driven insights.
Communication tools: email servers, chat platforms or video conferencing tools can be integrated to facilitate communication within the portal.
Databases: Both relational and NoSQL databases that store a wide range of enterprise data.
External APIs and web services: Third-party services such as payment gateways, geolocation services, or other industry-specific services can be integrated to extend the portal's functionality.
Portals play a crucial role in networked value creation, serving as interfaces for information exchange and collaboration between different actors. Here are some important added values that portals offer in this context:
- Centralized access to various data sources ensures simpler and better decisions.
- Seamless collaboration between employees, customers and partners enables greater efficiency.
- Personalized content increases customer satisfaction and loyalty.
- Increased flexibility for faster market reactions.
- Secure data exchange protects corporate information.
- Business systems integration maximizes the flow of information.
- Scalability meets growing business needs.
In networked value creation, portals not only promote a company's internal efficiency and productivity, but also strengthen external relationships and partnerships. By centrally networking data, resources, and actors, portals enable holistic, coordinated, and efficient value creation in an increasingly complex business environment.
